Frequently Asked Questions

Swimly is <a href='/swim-club-software/' class='text-mint-400 hover:text-mint-300 underline'>club management software</a> built specifically for volunteer-run swimming clubs in the UK. It brings membership records, fee collection, attendance tracking, and session planning into a single platform — replacing the patchwork of spreadsheets, bank transfers, and outdated systems that most clubs rely on today.

Swimly pricing is simple and transparent: Starter (free for up to 50 members), Club (£29/month for 50-200 members), Performance (£49/month for 200-500 members), and Enterprise (custom pricing for 500+ members). No per-member fees, no hidden charges, and no lock-in contracts. See our <a href='/#pricing' class='text-mint-400 hover:text-mint-300 underline'>full pricing details</a> for what's included in each tier.

Yes. Every club that joins during early access gets full, unrestricted use of the platform at no cost. After launch, we will offer a generous free trial period so you can evaluate Swimly with real data and real swimmers before committing. No credit card is required to get started.

We know migration is the biggest hurdle when switching platforms. Swimly includes a guided import tool that accepts CSV exports from GoMotion, TeamUnify, and other common systems. We will map your swimmer records, membership categories, and contact details automatically. If you run into any issues, our support team will help you through the process step by step.

Yes. Swimly integrates with GoCardless to offer automated Direct Debit collection, which is the preferred payment method for most UK swimming clubs. You can set up recurring monthly fees, one-off charges for galas or kit, and track payment status in real time. Failed payments are retried automatically and parents receive clear notifications throughout. Learn more about our <a href='/swimming-club-billing-software' class='text-mint-400 hover:text-mint-300 underline'>automated billing features</a>.

Swimly offers modern, mobile-first design with flat monthly pricing that doesn't increase as your club grows. Unlike SwimClubManager's dated interface or ClubOrganiser's general sports approach, Swimly is built exclusively for swimming clubs with automated Direct Debit billing and 30-minute setup. See detailed comparisons: <a href='/compare/swimclubmanager' class='text-mint-400 hover:text-mint-300 underline'>Swimly vs SwimClubManager</a> and <a href='/compare/cluborganiser' class='text-mint-400 hover:text-mint-300 underline'>Swimly vs ClubOrganiser</a>.

Absolutely. Swimly is designed with Swim England membership categories, session structures, and safeguarding requirements in mind. You can record membership numbers, track DBS check expiry dates for coaches and volunteers, and generate reports that align with Swim England's expectations for club affiliation. See our <a href='/features/compliance/' class='text-mint-400 hover:text-mint-300 underline'>Wavepower compliance features</a>.

Yes. Each parent or guardian gets their own login to a dedicated <a href='/features/parent-portal/' class='text-mint-400 hover:text-mint-300 underline'>parent portal</a>. From there they can view their children's attendance history, check upcoming sessions, see and pay outstanding invoices, and update contact or medical details. This reduces admin burden on volunteers and gives families direct visibility into their swimmer's progress.

Coaches and poolside helpers can mark attendance from any device using the Swimly web app — including <a href='/features/mobile/' class='text-mint-400 hover:text-mint-300 underline'>offline on mobile</a>. Registers are pre-populated based on session groups, so it takes just a few taps to record who is present. Attendance data feeds into reports so committee members can spot trends, identify inactive swimmers, and make informed decisions about session capacity. Learn more about <a href='/features/attendance/' class='text-mint-400 hover:text-mint-300 underline'>digital attendance tracking</a>.

We provide email support with a target response time of one working day. During onboarding we offer guided setup calls to help your committee get up and running quickly. We also maintain a knowledge base with step-by-step guides covering every feature. We understand that volunteers have limited time, so we aim to make every interaction as efficient as possible.

Yes. Swimly is hosted on infrastructure within the UK and EU, with data encrypted both in transit and at rest. We follow GDPR best practices for data handling, retention, and subject access requests. Access controls ensure that only authorised committee members can view sensitive information, and all actions are logged for accountability.